Zuca Returns Policy

If, for any reason, you are not completely satisfied with your purchase, we are happy to offer you a refund. Please note, that we can only make refunds on the same card that was used for the original purchase.

You have 28 days to return your purchase to our warehouse, from the date of purchase. Products must be in original, unused and fully resaleable condition, in the original box and packaging, accompanied by printed proof of purchase.

Refunds exclude:

• Delivery charges.
• Charges incurred to return your order to Zuca Ltd

If the returned product is not in a fully resaleable condition, we reserve the right to refuse a refund on the item or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.

Please note our change of mind policy does not apply to office chairs if they have been made up and the gas piston has been released.

In the unlikely event that a product purchased from Zuca is faulty or damaged, you are entitled to the right of repair, replacement or a refund, please follow our returns procedure on this page. On receipt of goods, please check the contents of your order carefully to ensure that there is no damage or discrepancies. If any part of your order is damaged please advise the carrier and make note on any documentation that you sign that it has arrived in a damaged state. Then please advise Zuca within 24 hours.

Warranty

All our products come with a one-year manufacturers warranty. The warranty covers the manufacturing process and does not cover faults that are a direct result of misuse, accident or wear and tear. In the unlikely event that a product is faulty, we will in the first instance endeavour to repair it at no charge to the customer. Where the product cannot be repaired we will replace it with the same or similar product. If that is not possible a refund will be made.